We have solid corporate governance that enables us to drive the growth and sustainability of all of our institutions.
Within the member banking institutions of the ABM, the corporate governance structures have been strengthened as a result of the arrival of well-renowned professionals who have extensive track records and experience in areas such as economics, finance, marketing, society, technology, industry, trade and communication, among others. This strategy contributes to improved decision-making, consolidates our business strategy, ensures greater efficiency in daily operations, strengthens the resolution of conflicts and guarantees accountability with greater transparency, among other benefits.
In recent years, sustainability and the link with our stakeholders have become even more relevant in all the institutions. These issues are addressed from the highest government bodies by fostering the sustainable vision of our business philosophy: to promote and follow up on projects and communicate the results.
The ethical commitment of the bank is based on compliance with the law and its regulations and extends to all of our stakeholders, particularly to customers, employees, suppliers and the authorities. Most of our banking institutions have codes of ethics that serve as guides to their employees in their daily tasks. The detailed principles in these codes are continually reinforced through talks, workshops, and organizational media (magazines, leaflets and the intranet).
In some cases, the codes of ethics have been updated to include the value chain.
We have confidential complaint systems for use by employees, customers and suppliers. These systems contain protocols designed especially to facilitate the processing, evaluation and resolution of complaints. In some cases, sanctions are applied by the highest governing body of the institution.
Transparency governs our performance and forms part of the commitment we make to customers, employees and the authorities to publish clear, truthful and accurate information about the products and services that we offer, as well as how we operate in the three areas of sustainability. Thus, we generate great benefits for all.
We promote our products and services through advertising campaigns designed and run in accordance with national and international codes. Therefore, we guarantee our customers' rights to receive timely and accurate information to allow them to select the offer that best suits their needs.
We participate constantly in events, forums and other initiatives that provide impetus to the banking system by sharing best practices and experiences.
Our links with various associations and regulatory agencies allows us to support the implementation and awareness of programs, provide professional advice and communicate our progress and results promptly. Among the institutions with which we maintain continuous contact are the:
•Mexican Association of Retirement Funds Managers (Asociación Mexicana de Administración de Fondos para el Retiro (AMAFORE)
•Mexican Association of Insurance Institutions (Asociación Mexicana de Instituciones de Seguros (AMIS)
•Central Bank (Banco de Mexico (Banxico)
•Credit Bureau
•Banking Computer Center (Centro de Cómputo Bancario (CECOBAN)
•Credit Circle (Círculo de Crédito)
•Bankers Club
•National Banking and Securities Commission (CNBV)
•National Financial Services Users' Protection and Defense Commission (CONDUSEF)
•Business Coordinating Council (Consejo Coordinador Empresarial (CCE)
•Communication Board (Consejo de la Comunicación)
•Bank Savings Protection Institute (IPAB)
•Ministry of Finance and Public Credit (SHCP)
•Tax Administration Service (SAT)
